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General parking

Parking signMater Health Services is committed to offering accessible car parking facilities for the convenience of our patients, visitors and staff (subject to availability).

Mater Health Services owns and operates three multi-storey car parks on the South Brisbane campus—Hancock Street Car Park, Mater Hill Car Park and Mater Medical Centre Car Park (refer to map for locations). All proceeds support Mater patient care. These car parks are open 24 hours a day, seven days a week.

For information on parking at Mater Private Hospital Springfield please click here.

Drop off zones at hospital entrances

Mater is committed to ensuring our services are accessible to everyone requiring our assistance and provides several areas on campus where patients and visitors can be "dropped off". These zones are located outside each hospital and emergency department and are subject to the following restrictions:

  • disabled parking is allowed for a maximum of 30 minutes
  • drop off and pick up is allowed for a maximum of five minutes.

Limited short term parking is located in front of the Salmon Building on Stanley Street. Parking in drop-off zones is subject to availability and all users are obliged to follow hospital and traffic policy and reasonable directions given by Mater Security Officers.

Disabled access

For those patrons utilising prams, patients and visitors in wheelchairs or people that require assistance with mobility, we recommend using the Mater Hill Car Park for convenient accessibility to all hospitals. All of Mater's multi-storey car parks have clearly marked designated disabled parking bays, conveniently located near the lifts and walkways.

In addition to Mater Hill Car Park, there are several disabled car parking bays located on Stanley Street in front of the Salmon Building.

Should you require any assistance, please do not hesitate to contact our attendant at Mater Hill Car Park on 07 3163 8914.

Parking fees in multi-storey car parks

All patients and visitors using one of Mater's multi-storey car parks are required to pay before exiting at pay stations situated in all car parks or by purchasing a pre-paid ticket from an attendant at the Car Parks Customer Service Centre at the following locations:

  • Level 1, Hancock Street Car Park
  • Level 4, Mater Hill Car Park

You are able to pay at an exit gate using Visa or Mastercard.

Please note: the following heights are the maximum vehicle clearence within each car park:
  • Hancock Street Car Park - 2.25m
  • Mater Hill West Cark Park - 2.1m
  • Mater Hill East Car Park - 2.3m
  • Mater Medical Centre Car Park - 2.0m
  • Lady Cilento Children's Hospital - 2.2m

The following ticket options are available for visitors and patients only:

  • option one: daily parking ticket
  • option two: multiday pass

Option one: daily parking ticket

Daily parking tickets can be obtained on entry to any of Mater’s multi-storey car parks. The public parking charges are: 

Period or part thereof Price including GST
First 30 minutes $0.00
30 minutes - 1 hour $12.00
1 hour - 2 hours $18.00
2 hours - 3 hours $23.00
3 hours - 7 hours $24.00
7 hours to 24 hours $30.00
Lost ticket $40.00
Public Motorbike $10.00
Day Pass (multi exit) $30.00

Option two: multiday pass

A three (3) or five (5) day parking card can be purchased from the Car Parks Customer Service Centres, between 7 am and 8.30 pm Monday to Friday and 8.30 am to 8.30 pm on Saturday and Sunday (excluding public holidays). The ticket holder has unlimited entry and exit to the car parks over multidays from the time of purchase. You need to take a ticket at the entry gate upon entering the car park and present to the Car Parks Customer Service Centre (level 1, Hancock Street Car Park, or level 4, Mater Hill Car Park) to exchange the entry ticket when purchasing a multiday Day Parking Card.

Concessional parking

In keeping with our mission, philosophy and values, Mater has made a number of provisions to meet the needs of our patients and their families/carers in need. Patients wishing to be considered for a concession parking rate should contact a social worker in the hospital in which they are being cared for. Car park attendants cannot provide concessional parking.



Business hours/weekdays

Our car park attendants are able to assist you with queries, car parking problems, purchase of discounted tickets and help with directions. They can be contacted between 7 am and 8.30 pm Monday to Friday and 8.30 am and 8.30 pm on Saturday and Sunday(excluding public holidays) by: 

  • using the intercom button on any of the auto paystations across the complex
  • phoning 07 3163 6053 (internal ext. 6053)
  • approaching a car park attendant (identified on their uniforms).

Monitored surveillance cameras have been installed in all car parks and panic buttons are also available on each level of Mater Hill (East) Car Park and Hancock Street Car Park.

After hours assistance (including public holidays)

After hours assistance can be obtained by using the intercom buttons at any of the auto paystations or gates.

Parking fees for Mater staff

Please contact for information regarding staff car parking.

Motorcycle parking

Motorcycle riders may park their bikes in the multi-storey car parks in the designated motorcycle bays. A concessional motorcycle rate ($10 per day) is available from car park customer service centre from 7 am to 8.30 pm Monday to Friday and 8.30 am to 8.30 pm on Saturday and Sunday (excluding public holidays). Otherwise the daily parking fees will be charged. Upon entry, please take a ticket or swipe your staff prox card and exit by pre-paid card or swipe card at the boomgates.

Bicycle parking

A secured bicycle storage area is available for Mater staff and students working on Mater campus. Please contact Mater Security for more information. Storage of bicycles on campus is at the risk of the bicycle owner.


Conditions of entry

As displayed on the entrance to each car park:


  1. The proprietor is not a Bailee of the vehicle.
  2. The proprietor shall not be liable:
    • for the loss or damage to the vehicle however so caused
    • in the respect of any matter whatsoever arising out of or relating to the exercise of any of its rights under these conditions
    • for the injury or loss suffered by any person however caused.
  3. The customer shall remove the vehicle from the proprietor’s premises within 24 hours of its entry hereto.
  4. The proprietor has the right to move or drive the vehicle at any time and for such purpose to enter a locked vehicle.
  5. An employee of the Proprietor has no authority to accept goods or articles (including a vehicle) for safe custody from any person and the Proprietor shall not be responsible for the loss of or damage to any such goods or articles left at the Proprietor’s premises howsoever caused.
  6. The customer agrees with the Proprietor that the customer will not commence any civil proceedings against any employee of the Proprietor in respect of the loss of or damage to the vehicle or injury or loss suffered by any person howsoever caused or any matter whatsoever arising out of or relating to the exercise of any of the Proprietor’s rights under these conditions and the customer will reimburse the proprietor any amount by which the Proprietor elects to indemnify an employee (whether by legal obligation or not) in respect of any proceedings order or judgement instituted sought or obtained by the customer in the breach of this condition.
  7. No variation of these conditions will bind the Proprietor unless made in writing and signed by its Agent thereunto duty authorised in writing.
  8. In these conditions:
    • ‘The Proprietor’ means The Corporation of the Trustees of the Order of the Sisters of Mercy in Queensland and, except in condition 7, and unless repugnant to the context shall include any employee servant of agent thereof.
    • ‘Employee’ means an employee servant or agent of the Proprietor.
    • ‘Vehicle’ means a vehicle entering or remaining in the Proprietor’s premises or removed therefrom pursuant to the right of the Proprietor to so remove in terms of condition 4 and includes the accessories goods or articles contained therein.
    • ‘Customer’ means and includes the driver and owner of the vehicle and in condition 6 all persons associated therewith entering the proprietor’s premises and each of them.

General conditions

  • Lost or stolen tickets are non-refundable. In the case of a lost ticket, a fee of $40.00 will apply.
  • Prices are subject to change by Mater Misericordiae Brisbane Limited.
  • Mater has a zero tolerance attitude towards aggressive and/or abusive behaviour. This includes: speeding in the carparks, making demands, shouting, making threats, swearing, violence and excessive intoxication/drugs.

If this behaviour is evident, Mater Security and/or the Police will be contacted immediately.

Non-readable tickets

Should anyone experience an un-readable ticket at a paystation, they should:

  • Press the intercom at the paystation for assistance
  • Exchange it at the car park customer service centre (Monday to Sunday from 7am to 11pm excluding public holidays). See below for contact details for car park attendants.

Please note: One of the common reasons that tickets come up as un-readable, is that they have been damaged or wet.

Contact us

If you have a query, complaint, request or suggestion, please contact the car park attendant on duty (during business hours) or email