Mater Health Services is committed to offering accessible car parking facilities for the convenience of our patients, visitors and staff (subject to availability). Mater Health Services owns and operates three multi-storey car parks on the South Brisbane campusRaymond Terrace car park, Mater Hill (East and West) car parks and Mater Medical Centre car park (refer to map for locations). All proceeds support Mater patient care. These car parks are open 24 hours a day, seven days a week.

Drop off zones at hospital entrances

Mater is committed to ensuring our services are accessible to everyone requiring our assistance and provides several areas on campus where patients and visitors can be "dropped off". These zones are located outside each hospital and emergency department and are subject to the following restrictions:

• Disabled parking is allowed for a maximum of 30 minutes
• Drop off and pick up is allowed for a maximum of five minutes.

Limited short term parking is located in front of Mater Children’s Hospitals on Stanley Street. Parking in drop-off zones is subject to availability and all users are obliged to follow hospital and traffic policy and reasonable directions given by Mater Security Officers.

Disabled access

Several disabled car parking bays are located on Stanley Street in front of Mater Children’s Hospital. All our multi-storey car parks have clearly marked disabled parking bays, conveniently located near the lifts and walkways. Additionally, there are car parks designated for pregnant women and elderly patients on levels one and four of the Raymond Terrace car park. Should you require any assistance, please do not hesitate to contact our attendant at Mater Hill car park on +61 7 3163 8914 or 0434 309 812.

Parking fees in multi-storey car parks

All patients and visitors using one of Mater’s multi-storey car parks are required to pay before exiting at one of the eight pay stations situated across the complex or by purchasing a pre-paid ticket from an attendant at Mater Hill (West) car park booth (level three).

The following ticket options are available for patrons:

• option one: daily parking ticket
• option two: five day exit card
• option three: five day parking card
• option four: concessionary parking ticket
• option five: special event parking

Option 1: Daily parking ticket

Daily parking tickets can be obtained on entry to any of Mater’s multi-storey car parks. Payment should be made prior to exit at one of the pay stations using coins (except 5c and 50c), notes and/or a credit card. The public parking charges from 1 March 2008 are:

Option 2: 5 exit card

A five exit card can be purchased from an attendant in Mater Hill (West) car park booth, between 9am and 6.30pm Monday to Friday (excluding public holidays). The purchaser can exit five times within two months of purchasing the ticket. You need to take a ticket from the ticket machine upon entering the car park and purchase a five exit card from Mater Hill car park booth on level three. Once paid for, the discounted parking card will be activated and ready for use. As of 1 March 2008, the five exit card will be A$40.00 per card (incuding GST).

Option 3: Five day parking card

A five day parking card can be purchased from our attendant in Mater Hill (West) car park, between 9am and 6.30pm Monday to Friday (excluding public holidays). The card is activated upon next entry to a Mater car park and allows for unlimited entry and exit of the car parks over five consecutive days. You need to take a ticket from the ticket machine upon entering the car park and purchase a five day card from Mater Hill car park booth on level three. Once paid for, the discounted parking card will be activated and ready for use. You need to use the five day card to enter and exit the carpark for it to work. Failure to use it to enter the carpark will bar you from exiting the carpark. As of 1 March 2008, the five day parking card will be A$40.00 (including GST).

Option 4: Concessional parking

In keeping with our mission, philosophy and values, Mater has made a number of provisions to meet the needs of our patients and their families/carers in need. Patients wishing to be considered for a concession parking rate should contact a social worker in the hospital in which they are being cared for. A concessional parking policy is also available for further information regarding eligibility.

Option 5: Special event parking ticket

On days where major public events are held in nearby venues (ie: Gabba or SouthBank), parking in Mater Hill (East) car park is A$10.00. This rate applies for 24 hours following entry. Please note that special event parking does not apply for Mater Hill (West), Raymond Tce or Mater Medical Centre car parks. Tickets can be purchased from the car park attendant upon entry to Mater Hill (East) car park prior to the scheduled events.

Assistance

Business hours/weekdays

Our car park attendants are able to assist you with queries, car parking problems, purchase of discounted tickets and help with directions. They can be contacted between 6.30am and 9.30pm weekdays (excluding public holidays) by: 

• using the intercom button on any of the auto paystations across the complex
• phoning Mater Hill (West) car park attendant on +61 7 3163 8914 (internal ext. 8914)
• approaching any of Mater’s car park attendants (identified on their uniforms)
• calling 77044 (internal divert to mobile carried by car park attendants)
• calling 0434 309 812 (mobile carried by car park attendants).

Monitored surveillance cameras have been installed in all car parks and panic buttons are also available on each level of Mater Hill (East) car park.

After hours assistance (including public holidays)

After hours assistance can be obtained by using the intercom buttons at any of the eight auto paystations or by calling Mater Security (Raymond Tce & Mater Hill car parks) on +61 7 3163 8970 or Mater Private Hospital Security (for the Mater Medical Centre car park) on +61 7 3163 1657.

Parking fees for Mater staff

Mater staff may utilise the multi-storey car parks (subject to availability) at discounted staff rates. Mater staff are requested to park in Mater Hill (East) car park to maximise the parking for patients, families/carers and visitors close to the hospitals. If you are a new staff member and are seeking further information on parking fees for Mater staff, please telephone the People and Learning Department on +61 7 3163 8511 or Property Services Department on +61 7 3163 3457.

Motorcycle parking

Motorcycle riders may park their bikes in the multi-storey car parks in the designated motorcycle bays. A concessional motorcycle rate is available from Mater Hill (West) car park booth from 9am to 6.30pm Monday to Friday (excluding public holidays). Otherwise the daily parking fees will be charged. Upon entry, please take a ticket or swipe your staff prox card and exit by pre-paid card or swipe card at the boomgates.

Bicycle parking

Mater Health Services provides an open unsecured bicycle rack on level two of Mater Children’s Hospital. A secured bicycle storage area is available for Mater staff and students working on Mater campus. Please contact Mater Security for more information. Storage of bicycles on campus is at the risk of the bicycle owner.

Conditions of entry (as displayed on the entrance to each car park):

1. The proprietor is not a Bailee of the vehicle. 
2. The proprietor shall not be liable:
   • for the loss or damage to the vehicle however so caused
   • in the respect of any matter whatsoever arising out of or relating to the exercise of any of its rights under these conditions
   • for the injury or loss suffered by any person however caused. 
3. The customer shall remove the vehicle from the proprietor’s premises within 24 hours of its entry hereto.
4. The proprietor has the right to move or drive the vehicle at any time and for such purpose to enter a locked vehicle.
5. An employee of the Proprietor has no authority to accept goods or articles (including a vehicle) for safe custody from any person and the Proprietor shall not be responsible for the loss of or damage to any such goods or articles left at the Proprietor’s premises howsoever caused. 
6. The customer agrees with the Proprietor that the customer will not commence any civil proceedings against any employee of the Proprietor in respect of the loss of or damage to the vehicle or injury or loss suffered by any person howsoever caused or any matter whatsoever arising out of or relating to the exercise of any of the Proprietor’s rights under these conditions and the customer will reimburse the proprietor any amount by which the Proprietor elects to indemnify an employee (whether by legal obligation or not) in respect of any proceedings order or judgement instituted sought or obtained by the customer in the breach of this condition. 
7. No variation of these conditions will bind the Proprietor unless made in writing and signed by its Agent thereunto duty authorised in writing.
8. In these conditions:
   • ‘The Proprietor’ means The Corporation of the Trustees of the Order of the Sisters of Mercy in Queensland and, except in condition 7, and unless repugnant to the context shall include any employee servant of agent thereof.
   • ‘Employee’ means an employee servant or agent of the Proprietor.
   • ‘Vehicle’ means a vehicle entering or remaining in the Proprietor’s premises or removed therefrom pursuant to the right of the Proprietor to so remove in terms of condition 4 and includes the accessories goods or articles contained therein.
   • ‘Customer’ means and includes the driver and owner of the vehicle and in condition 6 all persons associated therewith entering the proprietor’s premises and each of them. 

General conditions

• Lost or stolen tickets are non-refundable. In the case of a lost ticket, parking will be charged at the maximum daily rate.
• Prices are subject to change by Mater Misericordiae Health Services Brisbane Limited.
• Mater has a zero tolerance attitude towards aggressive and/or abusive behaviour. This includes: speeding in the carparks, making demands, shouting, making threats, swearing, violence and excessive intoxication/drugs.

If this behaviour is evident, Mater Security and/or the Police will be contacted immediately.

We will endeavour to address your concerns in a non-confrontational manner. If you have questions or comments, please ask to speak to the carpark manager or Mater’s Patient Representative who will assist you with your enquiry. After hours, please contact Mater Security on +61 7 3163 8970.

Non-readable tickets

Should anyone experience an un-readable ticket at a paystation, they should: 

• Press the intercom at the paystation for assistance (during day or after hours)
• Exchange it at the Mater Hill (West) car park attendant booth (weekdays from 9am to 6.30pm excluding public holidays). See below for contact details for car park attendants.

Note: One of the common reasons that tickets come up as un-readable, is that they have been damaged or wet.

Contact us

Should you have a query, complaint, request or suggestion, please try and contact the car park attendant on duty (during business hours) in the first instance. If you have no success, or you wish to discuss an issue with management, please contact the car park operations manager, who will actively seek to resolve any issues and address your queries.

The operations manager is contactable on +61 7 3163 8020 (ext. 8020) or by fax on +61 7 3163 1685. Alternatively, please contact Mater Property Services’ main office number on +61 7 3163 3457 (ext. 3457).

For written enquiries/complaints address to:

Mater Property Services
Mater Health Services, Brisbane
L3 Quarters Building [nr Mater Child Care]
Raymond Terrace
South Brisbane Qld 4101

Should you wish to discuss any car parking matter further please write, email or fax to the Director of Mater Property Services.