Questions

Are there any drop-off zones?
Do I need the correct change for the auto pay station?
Does Mater have disabled parking/access?
How can I contact the parking attendant?
How do I exit?
How do I get a receipt?
How do I pay for parking?
How much is parking?
I’ve lost my car.
If I come and go in the same day do I pay each time?
What do I do if the pay station cannot read my ticket?
What should I do if I lose my ticket?
Where can I purchase a weekly parking ticket and what options do I have?

Answers

Mater has a several areas where patients and visitors can be dropped off. These zones are indicated on the map, but are subject to time restrictions.

Mater Hill Car Park - 07 3163 8914

Hancock Street Car Park - 07 3163 6053

No, coins (except 5c and 50c), notes and/or credit cards may be used.

All our multi-level car parks have clearly marked disabled parking bays near the lifts and walkways.

Use the intercom on the paystations or phone 07 3163 8914 for Mater Hill Car Park or 07 3163 6053 for Hancock Street Card Park between 9 am and 9.30 pm Monday to Friday and 8 am to 9 pm on Saturday and Sunday, excluding public holidays. Calls outside these times will be diverted to Mater security.

Please pay your ticket at any of our eight auto pay stations prior to returning to your car. Once you are in your car please follow the arrows and exit signs. At the exit, insert your paid ticket into the exit verifier. The gate will then rise to allow you to exit.

When you pay at the auto pay stations press the green receipt button. This will generate a receipt which can be collected from the change flap. Alternatively, when paying at our car park customer service centre, please request a receipt from the car park attendant prior to making your payment.

Please note that we are unable to issue receipts if you pay at the pay station and do not push the green receipt button.

There are ten conveniently located auto-pay stations in the car parks, together with a "pay-in-lane device" situated at the Medical Centre Car Park exit. There is an attendant on duty between 9 am and 6.30 pm, Monday to Friday (except public holidays) at the centrally located car park customer service centre in the Mater Hill West car park, level 4. There is also a customer service centre at Hancock street car park, level 1.

Please note all Paystations now take most coins (except 5c and 50c pieces), notes, Visa and Mastercards.

Parking is $8.00 for the first hour followed by $2.00 for each half hour thereafter. The maximum fee for 24 hours is $24.00.

Look at the top of your ticket. This will indicate which entrance you came in, and therefore the car park you are parked in (on most occasions).

The maximum for one day is $24.00 (8+ hours), if you are leaving with the intention of returning the same day. Contact the car parking attendant and they will issue you with an all-day ticket for $24.00.

Press the intercom at the pay station for assistance.

You will need to report to the Car Parks Customer Service Centre (Level 4, Mater Hill West Car Park or Level 1, Hancock Street Car Park) where your ticket will be replaced, and the maximum daily rate will be charged.

You can purchase a weekly parking ticket from two locations—Level 4, Mater Hill West Car Park for use in Mater Hill East and West and the Medical Centre Car Parks and Level 1, Hancock Street Car Park for use in Hancock Street Car Park only.

There are three options:

1. a five day ticket—for five consecutive days, with multi-entry and exits in the one day
2. a three day ticket - for three consecutive days, with multi-entry and exits in the one day
3. a five exit ticket—valid for five single exits, for up to two months