Questions

Answers

Use the intercom on the paystations or phone 07 3163 8914 between 6.30 am and 9.30 pm Monday to Friday and 11.30 am to 6 pm on Saturday and Sunday, excluding public holidays. Calls outside these times will be diverted to Mater security.

Please pay your ticket at any of our eight auto pay stations prior to returning to your car. Once you are in your car please follow the arrows and exit signs. At the exit, insert your paid ticket into the exit verifier. The gate will then rise to allow you to exit.

When you pay at the auto pay stations press the green receipt button. This will generate a receipt which can be collected from the change flap. Alternatively, when paying at our car park customer service centre, please request a receipt from the car park attendant prior to making your payment.

Please note that we are unable to issue receipts if you pay at the pay station and do not push the green receipt button.

There are eight conveniently located auto-pay stations in the car parks, together with a "pay-in-lane device" situated at the Medical Centre Car Park exit. There is an attendant on duty between 9 am and 6.30 pm, Monday to Friday (except public holidays) at the centrally located car park customer service centre in the Mater Hill West car park, level 4.

Please note all Paystations now take most coins (except 5c and 50c pieces), notes, Visa and Mastercards.

Parking is $7.00 for the first hour followed by $2.00 for each half hour thereafter. The maximum fee for 24 hours is $24.00. Any consecutive days parking is $10.00 per day.

Look at the top of your ticket. This will indicate which entrance you came in, and therefore the car park you are parked in (on most occasions).

The maximum for one day is $24.00 (8+ hours), if you are leaving with the intention of returning the same day. Contact the car parking attendant and they will issue you with an all-day ticket for $24.00.

Yes, there is a choice of a:

• five day ticket that allows five consecutive days parking with multiple entrances and exits over the five day period
• five exit ticket that allows five exits from the car parks over a two month period.

Both these tickets are available from the car park customer service centre for the price of $50.00 each.

Please note that the Mater accepts no responsibility for lost or stolen tickets.