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Mater Private Hospital Redland tops patient satisfaction survey

Wednesday, 13 March 2013

Mater Private Hospital Redland tops patient satisfaction survey

Mater Private Hospital Redland has topped a list of Queensland’s best private hospitals for patient satisfaction—for the fourth year in a row.

Each year, Medibank Private surveys patients nationwide, asking them to share their thoughts on every stage of the hospital experience.

In 2012, there were 17 322 responses covering 140 private hospitals with respondents sharing their thoughts on everything from the standard of medical treatment provided to privacy levels, cleanliness and food quality.

Mater Private Hospital Redland Director of Clinical Services Tracey Hutley said her team strived to deliver exceptional care to patients and their families.

“Once again this award belongs to our amazing staff, from specialists and nurses to midwives and support staff. Without their commitment to patient care, this achievement would not have been possible,” Mrs Hutley said.

“We survey our patients weekly and from there we try to learn and grow to ensure we provide the highest level of care and service for our patients.”

Medibank Group Executive Provider Relations Cindy Shay said the results of the Medibank Private’s Hospital Experience Survey which looks at patient satisfaction showed the experience of most private hospital patients was a positive one.

As a state Queensland topped the table against all other Australian states with the highest average score in the Survey.

“This is important because people who take out private health insurance want to know they’ll have access to services that suit their individual needs. This survey shows private hospitals are delivering this,” Ms Shay said.