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Journeying with our patients

Friday, 31 March 2017

Journeying with our patients

“The quality of healthcare data impacts every decision made along the patient care continuum. The demand for accurate and reliable data has never been more important.”

American Health Information Management Association

Late last year, I spoke about an Australian-first at Mater—the successful implementation of an app designed to transform how we deliver healthcare across our complex campus.

The app provides visualised data specifically designed to support evidence-based decision making within our clinical areas. At the time, we’d launched the app to focus on length of stay, adverse events, discharge times and readmission rates of patients across all Mater hospitals.

The insight provided by this data has helped our clinical staff streamline processes across wards, and focus on providing the best care and patient experience based on the individual journeys of those in our care.

We’ve seen phenomenal use of the system by relevant staff, reflecting the ‘demand for accurate and reliable data’ highlighted by the American Health Information Management Association.

Does this desire for data automatically transition to its use to improve care? Not necessarily.

In fact, what I think has been more impressive than meeting this demand for data by making it available is the desire of our staff to use it to truly transform how they deliver care.

As a result, we are now expanding the app to allow staff to focus on specific groups of patients. For example, we will be able to follow the journey of a patient admitted with symptoms of a particular condition to ensure we are providing the right care, in the right place, at the right time.

We can also analyse the outcomes of patients with conditions such as cystic fibrosis. By looking at their procedure codes, readmission rates, discharge and admission patterns we will be able to tailor and improve care for these specific groups of patients with very specific needs.

To ensure we continue to support improved clinical decision making, my team has now expanded the data visualisation to include theatre utilisation across Mater Health.

Adding the theatre data adds more pieces to the jigsaw puzzle of available data, supporting our presence with our patients during their Mater journey. The remaining pieces, such as Emergency Department data, and data from clinical support services including pathology, imaging, and pharmacy, will provide a more comprehensive view of our patients’ journeys, allowing us to engage with them throughout to provide individualised support and knowledge based on their needs—all of which support the provision of exceptional care for which Mater is renowned.

Heike Magura, Director, Analytics and Performance

Posted: 31/03/2017 3:45:49 PM by News @ Mater | with 2 comments

Tags: analytics, Heike Magura, Mater Health

Hi Alicia,
Thanks for your great feedback! We're really excited to be leading the way in Australia with this type of data.

Warm regards,
18/04/2017 3:47:01 PM

I was reading an article recently whereby an Australian guy has developed an app to look at data in the hospital system – he was saying that it has taken off over in the USA but they were struggling to launch in Australia – so great to see the Mater is forward thinking
10/04/2017 12:19:02 PM

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