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Mater Private Hospital Redland wins national award for service excellence
Mater Private Hospital Redland wins national award for service excellence
Wednesday, 26 May 2010
Consistently ranked as one of the leading private hospitals in Australia, Mater Private Hospital Redland (MPHR) received national acclaim earlier this year when it won an Australian Business Award for “Service Excellence”.
The awards, which attracted 1588 entries, honour organisations that demonstrate the core values of business excellence, product excellence, sustainability and commercial success in their respective industries.
MPHR Director of Clinical Services Cheryl Clayton said the win was testament to MPHR staff’s ongoing dedication to providing the best patient care.
MPHR has been the highest ranked private hospital in Australia for patient satisfaction twice in the past two years, surpassing the other 148 private hospitals which survey through the Press Ganey organisation.
It has also ranked in the top three for private hospitals of its size for the past five years.
“The patient satisfaction results are directly linked to competent, courteous and compassionate care and Mater Private Hospital Redland continues to excel in these areas,” Ms Clayton said.
“Our teamwork, consistent approach and the way Mater values are embedded into everything we do lets our patients and their families feel like they have been treated with respect and dignity.
“It’s about compassionate care; that’s what our founders, the Sisters of Mercy, would want us to achieve for our patients.”
Mater Private Hospitals’ Executive Director Don Murray said the outstanding efforts of Ms Clayton and her team were to be commended.
“To be nationally acknowledged by a recognised body that their service is among the best in the country is exceptional,” Mr Murray said.
Ms Clayton said all staff and doctors at MPHR were aligned to the notion of providing a new level of patient experience through exceptional service.
”It is this level of alignment across the board which has set Redland apart from its competitors and has enabled new opportunities to engage with the patient population by promoting the results in local media, on the internet and in industry publications.”
The team at Mater Private Hospital Redland.
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