Mater Health Services has a patient representative available to them if they have any compliments or concerns regarding their care. If a patient feels that their concern has not been resolved appropriately, Mater’s patient representative can be of assistance.
The patient representative can provide:
information about patients rights and responsibilities
information about how to pass on a compliment, comment, concern or complaint about the care provided
answers to questions about hospital policies, procedures and services
support for communicating any suggestions for improving our care
help to take appropriate action.
Mater’s patient representative can be contacted by telephoning 07 3163 8303 or patients in hospital can ask a Mater staff member to arrange a visit.