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Volunteers

Volunteers are a valued and important part of Mater, enabling the organisation to maintain a wide range of services and support for staff, patients and relatives. Mater Volunteer Services embodies the mission established by the Sisters of Mercy when they opened the first Mater hospital in Brisbane in 1906. Our volunteers aim to fulfil the physical and emotional needs of every individual placed in our care and at all times uphold the core values of dignity, quality, mercy, care and commitment.

As Queensland's largest hospital volunteer services program we proudly conduct our services with the professionalism and integrity people have come to expect of Mater hospitals.

Mater volunteers work across the entire organisation. The roles of volunteers vary according to each hospital's needs. Some volunteer roles are so popular there's a waiting list while others require special training and skills.

Patient support services

  • visits—visiting patients daily to offer companionship and practical assistance
  • patient transport—driving patients to and from hospital for appointments, admissions and discharges. Bookings are made by hospital staff
  • hands and feet massage—a welcome comfort that makes patients feel relaxed and pampered
  • respite centre—helping elderly clients with art and craft, complementary therapies, and companionship
  • tea and coffee—offering a "comforting cup of tea" to patients waiting for appointments
  • books—taking books and magazines around the wards like a free mobile library
  • cuddle Mums and Dads—helping out in the Special Care Nursery and Babies Ward
  • Pet Therapy Program—our friendly dogs and their handlers undertake therapeutic work in conjunction with Mater staff to enhance the patient’s rehabilitation program.
  • admissions—helping patients with their admission and escorting them to their ward or clinic

Hospital support services

  • flowers—delivering patients' flowers, putting bouquets in vases, and changing the water
  • clerical assistance—helping staff with photocopying, collating charts and filing
  • volunteer centre—helping to keep the volunteer services department operating efficiently with clerical tasks and leadership roles
  • ambassadors and help desk—welcoming patients and visitors and escorting them to their appointment or visit.

Benefits of volunteering at Mater

By volunteering at Mater you can

  • meet new people
  • learn new skills
  • build your confidence
  • be an active member of the community
  • help and support people.

As a Mater volunteer you receive

  • free parking
  • free uniforms
  • daily morning tea and lunch to meet other volunteers
  • awards and certificates in recognition of service
  • monthly meetings to share news and information
  • free specialised service training
  • professional and personal support from our dedicated team of coordinators.

Becoming a Mater volunteer

If you would like to help Mater Health Services continue providing high quality, friendly and supportive care to Queensland families, then please call Mater Volunteer Services on 07 3163 8599. Please note the following points before you call:

  • Provide your name and contact details. We'll invite you to an information session, where you can complete an application form and arrange an interview.
  • During the interview we will discuss current volunteer vacancies, your ideal role/s and which hospital you would like to work in.
  • You will be officially welcomed during a compulsory orientation program by hospital staff and other volunteers. Orientation covers Mater's philosophy of care, hospital policies and emergency procedures.

For further information please call Mater Volunteer Services on 07 3163 8599 or send an email to Volunteers@mater.org.au.

Location

Mater Volunteer services
LG floor, Whitty Building
Mater Hospital Brisbane
Raymond Terrace, South Brisbane Qld 4101
Phone: 07 3163 8599
Fax: 07 3163 1512