We are an iconic provider of hospital-based healthcare, striving to deliver an exceptional standard of care
We comprise several hospitals, health centres, a nationally accredited education provider and a world-class research institute
We are a nationally accredited, hospital-based Registered Training Organisation - the only one of its kind in Queensland
We are part of a collaborative research institute with The University of Queensland and founding partner of the Translational Research Institute
Health . Education . Research . Foundation
Mater Health’s latest report into clinical safety and quality shows that 96 per cent of Mater patients rated their overall quality of care as ‘good’ or ‘very good’.
The report—Windows into Safety and Quality—describes the main aspects of Mater’s patient safety program and shares the story of patient experiences, including how Mater manages and learns from patient complaints.
Caring for 141 469 inpatients and 351 425 outpatients in 2018 and with more than 10 000 babies born every year at Mater, the report highlights three important themes:
The report documents how Mater Health has carefully integrated an array of safety and quality initiatives to actively maintain and improve safety and quality standards for patients, including:
Utilising data and information derived from a variety of systems, Mater Health is able to provide rich interrogation and visualisation of its quality and safety standards. These results are then harnessed to develop opportunities for innovation and continuous improvement. Mater’s goal is always to better understand and eliminate unwarranted clinical variation.
In 2017, Mater transitioned to an online feedback platform to better understand and measure patient experience, known as Patient Reported Experience Measurement (PREM). This platform uses customised surveys, dispatched quickly when a patient is discharged (with their consent), to gather feedback on patient experiences.
Feedback from the patient experience surveys (PREM) showed that:
Mater Health is committed to delivering a world class health service for patients across all stages of their healthcare journey by providing high quality, compassionate care in line with Mater’s Mission and Values.
The full report is available here.
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