We would like to hear from you

To improve our services and ensure they are relevant to our patients' needs, we need your feedback.

Giving a compliment: Everyone enjoys receiving positive feedback, and we are no exception.  If you've received exceptional service, we would love you to let us know.
We welcome your feedback and compliments as it helps us continue to improve.

Making a complaint: If you are unhappy with any aspect of your care, please let us know so we have the opportunity to discuss the issue with you and put things right.

To give a compliment or make a complaint, please follow the steps below.

  • Discuss your feedback with the person/s caring for you.
  • Request to speak to the manager of the ward/unit area.
  • Ask to speak with Mater's Patient Representative on 07 3163 8303 or email patientrep@mater.org.au
  • If you do not believe we have resolved your complaint, you can contact the Office of the Health Ombudsman.  This is an independent body, and can be contacted on 131 OHO (131 646) or www.oho.qld.gov.au.

For issues relating to health information collection, access to records or correction of records, contact the Mater Privacy Coordinator on 07 3163 2666 or email privacycoordinator@mater.org.au

You may also contact the Office of the Privacy Commissioner on 1300 363 992 or email privacy@privacy.gov.au.