Mask wearing at Mater 

Mask wearing is compulsory at all Mater hospitals.

Children under 12 do not need to wear a mask, nor those with a physical condition or illness that makes wearing one unsuitable.

We appreciate your support through these changes to keep us all safe. We will continue to keep you updated if there are any revisions to the above requirements.

Visitor restrictions

Vaccinated visitors are permitted to enter Mater Hospitals across Queensland.

Health screening requirements remain in place for anyone entering any of our hospital facilities and records of all visitors are required to be kept. 

For everyone visiting our facilities, you are welcome to visit, however, we will exclude anyone who;

  • is unwell
  • has been diagnosed with COVID-19 or asked to quarantine
  • has returned from overseas in the last 14 days (excluding safe travel zone countries)
  • has had contact with a person with COVID-19 in the last 14 days
  • has visited a COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter)
  • has been tested for COVID-19 and are waiting to receive the results
  • has COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue.
Why has my outpatient appointment or procedure booking been changed?
Why has my appointment been changed to a phone or telehealth appointment?
My appointment has been changed to a telehealth appointment. But what is telehealth?
My appointment booking has been changed to a phone or telehealth appointment. Will I be called / seen by a doctor?
My appointment has been cancelled due to COVID-19. Why was I not offered a phone or telehealth appointment?
My appointment or procedure booking was cancelled. Will I be rebooked?
My appointment was cancelled but my condition is worsening. What do I do?
I received a message that I am still required to attend my upcoming appointment or procedure booking, but I am sick or in self-isolation. What should I do?
I received a message that I am still required to attend my upcoming appointment or procedure booking. Why was it not cancelled?
I received a message that my appointment or booking has changed - do I need to do anything?
What do I need to know prior to coming to hospital for my appointment?
I would like to know more about COVID-19
I am distressed and anxious about my care and what coronavirus means for me.
Can I bring a support person with me?
Information about COVID-19 and new Category 3 referrals