We are an iconic provider of hospital-based healthcare, striving to deliver an exceptional standard of care
We comprise several hospitals, health centres, a nationally accredited education provider and a world-class research institute
We are a nationally accredited, hospital-based Registered Training Organisation - the only one of its kind in Queensland
We are part of a collaborative research institute with The University of Queensland and founding partner of the Translational Research Institute
Our staff understand that coming to hospital can be an unsettling experience; therefore it’s our aim is to provide a high level of support and exceptional care, from preadmission through to discharge.
To help make your stay as pleasant as possible it is important that you bring the following items with you on your day of admission:
Please do not bring any valuables with you to hospital, however there is a security safe at each bedside if required.
Please check in with our friendly reception team at your designated reception area. When you check in, our team will confirm your details, assist you to complete any required paperwork and direct you to the appropriate care area.
Please be aware that your appointment time is not your procedure time. When you arrive at the hospital our team will take you through the preparation process needed for your procedure. While waiting in the Day Procedure Unit for your procedure, you may have a support person wait with you.
Planning your discharge is an important part of your hospital stay. This will involve talking with your family and support people to ensure you are ready.
It is important that you arrange your way home and make any discharge plans before your admission. To ensure that your discharge from hospital is safe and as easy as possible, please:
Please speak to your doctor to find out if you will be going home after your day procedure, or staying longer in hospital. They will then let you know what is required for your discharge.
Mater has a patient representative available to you if you have any compliments or concerns regarding your care. If a patient feels that their concern has not been resolved appropriately, Mater’s patient representative can be of assistance.
The Mater Patient Charter addresses your rights and responsibilities. It outlines the process to follow if you, or a family member, wish to raise concerns about your care or immediate safety (the PACE process).