We are an iconic provider of hospital-based healthcare, striving to deliver an exceptional standard of care
We comprise several hospitals, health centres, a nationally accredited education provider and a world-class research institute
We are a nationally accredited, hospital-based Registered Training Organisation - the only one of its kind in Queensland
We are part of a collaborative research institute with The University of Queensland and founding partner of the Translational Research Institute
Our staff understand that coming to hospital can be an unsettling experience, so our aim is to provide a high level of support and exceptional care, from preadmission through to discharge.
Your specialist doctor will organise your admission with the hospital. You will be called by our administration team regarding your personal finance details, and/or by our preadmission nurses to discuss your clinical details. You will be contacted approximately 48 to 72 hours before your planned admission by one of our hospital administration team members. During this call they will confirm your personal details and provide you with an estimate of any excess or hospital expenses not covered by your private health insurance.
Additionally, one of our preadmission team members will contact you to talk about your procedure and complete a nursing assessment and health history interview. This allows you to ask any questions about your upcoming hospital stay and for our staff to ensure we have all the relevant details we need.
The Preadmission Clinic is located on level 6 of Mater Private Hospital Brisbane and is open Monday to Friday 8 am to 6 pm. Location details for Mater Private Hospital Brisbane can be found on our location page.
If you have any concerns prior to your admission, please contact the clinic staff on 07 3163 3740.
To help make your stay as pleasant as possible it is important that you bring the following items with you on your day of admission:
Please do not bring any valuables with you to hospital, however there is a security safe at each bedside if required.
On your day of admission please present at the time requested to the reception area that has been advised in your Admission Guide. Please note the requested time is your admission time, this is not the time of your operation or procedure. You have been asked to arrive at this time to allow for any necessary preoperative requirements.
The Preadmission Clinic and Welcome Lounge are the first steps in your clinical care journey, and are designed for the care and comfort of every patient before surgery.
The Welcome Lounge is a sanctuary, designed with your health and wellbeing in mind. The cosy cocoon style seating ensures you’re rested and relaxed prior to your procedure. Our friendly staff will provide directions for your relative or friend to relax in one of the several coffee shops and lounges located in the hospital. We will ensure our staff have a mobile number for your relative or friend to make sure they can be contacted.
Mater Private Emergency Care Centre is run by experienced emergency medical practitioners and qualified emergency nursing staff for patients with emergency conditions requiring assessment and treatment.
Our centre is fully equipped to triage all paediatric and adult patients with access to onsite specialists, X-ray, Mater Private CardioVascular Unit, pathology and, if necessary, admission to hospital for further tests or a procedure in theatre.
Mater Private Emergency Care Centre and Mater Private CardioVascular Unit are closely linked to the Mater Private Coronary Care Unit providing a level of care that is second to none for people with cardiac and vascular related illness.
Your patient care room is an important feature of your stay and every effort will be made to accommodate any requests. Unfortunately there are no guarantees that your requests will be met as rooms are allocated on the day of your admission to hospital. Preference must be given according to clinical conditions and room availability. However, we will endeavour to meet these wherever we can.
The majority of rooms at Mater Private Hospital Brisbane are private with ensuites, however there are also some shared rooms. Each bedside has a phone, patient entertainment system MyMater Bedside, security safe and mini-fridge. Please indicate your preferred room type on the personal details form of your Admission Guide. We will make every effort to accommodate your request. If we are unable to offer your preferred room type at the time of your admission, one may become available during your stay with us.
Mater has a patient representative available to you if you have any compliments or concerns regarding your care. If a patient feels that their concern has not been resolved appropriately, Mater’s patient representative can be of assistance.
The Mater Patient Charter addresses your rights and responsibilities. It outlines the process to follow if you, or a family member, wish to raise concerns about your care or immediate safety (the PACE process).