Last updated: Friday 13 November at 10am
Current status
Mater is currently experiencing service disruptions as a result of the global Microsoft outage.
The outage is affecting several systems Mater relies on for day-to-day operations and communications, particularly Microsoft Outlook and other email-dependent services.
Microsoft has advised that services are beginning to be restored. However, until full restoration is confirmed, please assume Microsoft services remain unreliable and may experience intermittent disruptions.
Impacted services
The following Microsoft services have been impacted:
- Exchange Online (Microsoft Outlook)
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview, including Authorisation, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance and Data Classification.
- Power BI – users may intermittently be unable to export reports with MIP sensitivity labels to PDF.
- Microsoft 365 Apps Admin Centre, including Cloud Update, Cloud Policy and Inventory.
- Universal Print – users may experience errors when submitting print jobs or accessing administration features.
Clinical duress systems remain operational. Code alerts are continuing to be delivered to pagers and via SMS.
Please note: Code alerts are working via pagers and SMS, not email.
Potential impact on Mater services
The primary operational impact is expected to be on services that rely on email, including:
- Referral Centre: Fax-to-email and email-to-fax services.
- Pharmacy discharge medications: Fax-to-email and email-to-fax services.
- Urgent medications: Fax-to-email and email-to-fax services.
Please remain alert to potential delays or disruptions to these workflows and escalate any issues affecting your work to your manager.
IT support
The IT Service Desk remains open and available for support. However, the Service Desk will be unable to resolve the underlying Microsoft 365 outage or restore the affected services.
Please continue to follow local escalation processes and raise any operational issues with your manager.
Further updates
Mater will continue to update this page as more information becomes available and services are progressively restored.