
Comprehensive emergency care
An expert team of doctors and nurses provide comprehensive emergency treatment and care at the Emergency Department. Patients have direct access to onsite diagnostic services, theatres and a wide range of on-call specialists and referral services.
Patients can self-present or be referred by their doctor.
The Emergency Department is located at Mater Private Hospital Townsville and operated by Private Emergency Health Australia (PEHA). The service is open 7am - 10pm, seven days a week.
What to expect
Every patient is triaged by an experienced registered nurse on arrival to ensure that patients are treated in order of their clinical urgency. Patients who are assessed to be safe may have to wait longer for further assessment and treatment, or admission to hospital.
Fees
Initial consultation fee
An upfront fee of $310 for an adult and $280 for a child 15 years and under, is charged for an initial patient consultation.
Mater Private Hospital Townsville is a private, not-for-profit hospital. The hospital's Emergency Department charges a flat fee for treatment - this is an out-of-pocket expense and is not claimable under Medicare or private health insurance. There will be no fee charged for patients returning to the Emergency Department with the same condition, within a 5-day period.
Out-of-pocket expenses
Depending on your treatment, you may also incur out-of-pocket fees for pathology tests or radiology (MRI, Xray, CT scan etc) on top of the initial consultation fee. If you do not hold a valid Medicare card, the fees may be higher. Out-of-pocket hospital fees are not claimable under Medicare or private health insurance.
DVA and workers compensation
DVA Gold Card holders and approved Workcover insurance will not incur an out-of-pocket expense.
Fees for services such as x-rays and pathology may incur additional out-of-pocket costs. The service provider will send you an additional account for these services.
Parking
Entry is via Fulham Road, Pimlico.
On-site parking is provided adjacent to the Emergency Department.
Arriving by ambulance
As a private patient, you are entitled to ask the ambulance to take you to the hospital of your choice. However, ambulance staff can decide at their discretion whether they can accommodate your request.
Location
Mater Private Hospital Townsville Emergency Department
25 Fulham Road
Pimlico QLD 4812