I'm deaf or hearing impaired—how can I contact the hospital?
If you are deaf or have a hearing or speech impairment, contact the hospital through the National Relay Service on 13 36 67. The hospital will provide you with an Auslan interpreter at no charge.
I need an interpreter, who should I contact?
If you do not speak or understand English, contact the hospital through the Translating and Interpreting Service (TIS National) on 13 14 50. The hospital will provide you with an interpreter at no charge.
Is there provision for transport to my appointment?
Patients with a Department of Veteran Affairs (DVA) Card may be eligible for free transport to and from their specialist appointment. If you have a DVA Card, please contact Department of Veteran Affairs or our specialist clinics on 07 3163 3000 prior to your appointment to discuss transport options.
For all other patients, please speak with your referring doctor about any concerns you may have regarding transport to and from your specialist appointment.
I wish to organise accommodation nearby. What are my accommodation options close to Mater?
Mater provides some accommodation for outpatients and patient's families in Reg Leonard House, as well as general accommodation through Mater Hill Place.
Other local accommodation is available a short distance from the hospital in Brisbane City, Woolloongabba, Highgate Hill and West End.
What are my rights and responsibilities as a patient?
For information, please read the Patient Charter.
