Skip to main navigation Skip to content
In an Emergency Dial  000
Go to homepage

Search whole site

  1. Homepage
  2. Health services
  3. Our services
  4. Video call services (Telehealth)
Back to Our services

Video call services (Telehealth)

Welcome to Mater’s Video call (Telehealth) Services

‘Access Quality Healthcare from the Comfort of Your Home’

Mater offers Video call (Telehealth) appointments to clinically suitable patients in Outpatient Clinics.

When clinically appropriate, Video call can bring together people from multiple locations, providing an easy way to connect and share information with clinicians, patients and families. It is designed to complement and enhance access to in-person care.

What is Video call or Telehealth?

Video call (Telehealth) is a secure video-assisted healthcare consultation, achieved remotely via an internet-based video-call application.  This will enable you to see, speak with and hear your clinician during your appointment, almost as though you were there in person.

Why Video call (Telehealth) appointments?

As an alternative to face-to-face appointments, Video call (Telehealth) appointments can offer significant benefits to patients and families:

  • Access to receive care closer to home.
  • It is easy and convenient.
  • Reduce travel time and no parking hassles.
  • Enables family members or caregivers to participate in the appointment.
  • Reduce the need to take time off work or organise family care.
  • Reduce the need to travel and pay for accommodation.

We are proud to offer you Video call (Telehealth) as a flexible, convenient way to support your care journey.

Step-by-step guides to connect to your Video call appointment:

Steps for a Video call (telehealth) appointment:

  1. Please respond to the Mater messages you receive on your phone. Please confirm the email request in the SMS to receive the Video call (Telehealth) appointment information in your email.
  2. An appointment link will be sent to your smartphone as an SMS/message 2 days prior to your appointment.
  3. Check your audio and video by clicking on the ‘test link’ sent to you or use the following test link to check audio/video. Test link - https://call.lifesizecloud.com/3791586
  4. Click on the appointment link sent to you and join the Video call 10 minutes prior to your appointment.
  5. A Mater team member will address you shortly as you join the call. 
  6. There is a Telehealth Support Team who will support you and provide assistance if you have difficulty connecting the call on the day of the appointment.
  7. If you have internet issues or other audio/video issues, please reach out to our Telehealth Support Team on 07 3163 8355

Technical Support

If you have internet issues or other audio/video issues, please reach out to our Telehealth Support Team on 07 3163 8355.

Please scan the QR code or click on this link Lifesize to download Video call application Lifesize.

Frequently Asked Questions (FAQs)

I'm not comfortable using computers. Can I still use Videocall (Telehealth)?

If you are not comfortable using computers there are other options. Please reach out to our Telehealth Support Team on 07 3163 8355 to assist you with your tech or other Videocall queries. Alternatively, we can arrange the Videocall appointment from a nearby facility that is approved by Mater to provide this service on your behalf and can assist you.

Who is suitable for Videocall (Telehealth)?

Videocall (Telehealth) is suitable for many patients, if deemed clinically appropriate. During one of your hospital outpatient clinic visits, you can check with your clinician. Your clinician will make an assessment based on your needs and will decide whether a Videocall (Telehealth) appointment is a suitable option for you for future appointments.

How much data will be used for Videocall (Telehealth) appointments?

If you are using a smartphone and not using Wi-Fi, the mobile data will be utilized for the Videocall appointment. A 15-minute consultation uses approximately 130 megabytes (Mb) of your data download.

How should I prepare for a Videocall (Telehealth) appointment?

  • Be in a quiet, private space where you can be comfortable and not overheard.
  • Have your medication history and other relevant documents handy.
  • Ensure your mobile phone and telehealth device is fully charged or plugged in
  • Minimise background noise disturbances and distractions.
  • Have your carer or family member near you if you need support.

    Please refer to the Patient Guide

What will happen if the call gets dropped off while I am on the Videocall appointment?

Please click on the link and dial in again if you get dropped off. 

If there are issues in connecting to your Videocall (Telehealth) appointment, please reach out to 07 3163 8355

Contact us

Email: outpatientstelehealth@mater.org.au
Phone: 07 3163 8355
Address: Mater Hospital, Raymond Terrace, South Brisbane, QLD 4101