We are an iconic provider of hospital-based healthcare, striving to deliver an exceptional standard of care
We comprise several hospitals, health centres, a nationally accredited education provider and a world-class research institute
We are a nationally accredited, hospital-based Registered Training Organisation - the only one of its kind in Queensland
We are part of a collaborative research institute with The University of Queensland and founding partner of the Translational Research Institute
Our staff understand that coming to hospital can be an unsettling experience, therefore our aim is to provide support and exceptional care, from preadmission through to discharge.
Your specialist doctor will organise your admission with the hospital and one of our preadmission team members will contact you to discuss your upcoming hospital stay.
You will be contacted approximately 48 to 72 hours before your planned admission by one of our hospital administration team. They will confirm your personal details and provide you with an estimate of any excess or hospital expenses not covered by your private health insurance. There are some important preadmission forms that need to be completed and returned to the hospital as soon as possible prior to your hospital admission. These forms include:
These forms can be found as part of your admission pack which you should receive from your specialist. Once you have completed the forms, please return them to the hospital by:
If faxing or emailing your documents, please ensure you also bring the original documents on your admission day.
Our admissions coordinator may phone you prior to your admission date to clarify any questions we have about your medical history, answer your questions and provide you with details of the excess you may be required to pay on admission, depending on your health fund and level of cover.
Location details for Mater Private Hospital Redland can be found on our location page.
If you have any questions or concerns prior to your admission, please phone 07 3163 7444 and our friendly staff will assist you.
To help make your stay as pleasant as possible it is important that you bring the following items with you on your day of admission:
Please do not bring any valuables with you to hospital, however there is a security safe at each bedside if required.
Your specialist doctor will let you know if your admission to hospital will be as a day patient or if you will need to stay overnight or longer.
On the day of your admission please check in with our friendly front desk staff at the time that has been advised in your Admission Guide. Please note the requested time is your admission time and is not your operation or procedure time. You have been asked to arrive at this time to allow for any necessary preoperative requirements.
While waiting for your procedure you will be able to sit with a family member or friend but we request you limit this to one person. If you require a carer with you they are welcome to stay and accompany you as long as prior arrangements have been made. Please advise hospital staff before your admission.
Your patient care room is an important feature of your stay and every effort will be made to accommodate any requests. Unfortunately, there are no guarantees that your requests will be met as rooms are allocated on the day of your admission to hospital. Preference must be given according to clinical conditions and room availability. However we will endeavour to ensure your room preferences are met wherever possible.
The majority of rooms at Mater Private Hospital Brisbane are private with ensuites, however there are also some shared rooms. Each bedside has a phone, patient entertainment system MyMater Bedside, security safe and mini-fridge. Please indicate your preferred room type on the personal details form of your Admission Guide. We will make every effort to accommodate your request. If we are unable to offer your preferred room type at the time of your admission, one may become available during your stay with us.
Our menu at Mater Private Hospital Redland has been carefully planned by an Accredited Practicing Dietitian to offer you a variety of nutritious meals. If you have been prescribed a therapeutic or specific hospital diet you will receive a special menu that has been modified to meet your particular dietary requirements. If you have any questions you can speak with your nursing staff or menu monitor who will visit you daily.
Mater has a patient representative available to you if you have any compliments or concerns regarding your care. If a patient feels that their concern has not been resolved appropriately, Mater’s patient representative can be of assistance.
The Mater Patient Charter addresses your rights and responsibilities. It outlines the process to follow if you, or a family member, wish to raise concerns about your care or immediate safety (PACE).