There are some important preadmission forms that need to be completed and returned to the hospital as soon as possible prior to your hospital admission. These forms include:
- Personal Details Form
- Health Assessment Form
- Medication Summary Form
These forms can be found in the Mater Private Hospital Redland Preadmission Guide which you should receive from your specialist. Once you have completed the forms, please return them to the hospital by:
- reply paid envelope included with the Preadmission Guide
- fax to 07 3163 7300
- drop them off to the main hospital reception
Our admissions coordinator may telephone you prior to your admission date to clarify any questions we have about your medical history, answer your questions and provide you with details of the excess you may be required to pay on admission, depending on your health fund and level of cover.
If you have any questions or concerns prior to your admission, please phone 07 3163 7444 and our friendly staff will assist you.
Please remember to bring the following with you to hospital:
- all information from your specialist e.g. X-ray referrals, or scans relating to your current condition
- preadmission information guide
- all current medications
- comfortable pyjamas and clothes if you don’t want to wear hospital gowns
- private health insurance details, Medicare card, Pension card, DVA card or other form of cover for your admissions as required
- health Benefits card, Safety Net card, Pharmacy Benefits card (if applicable)
- a certified copy of your power of attorney or advance health directive (if applicable).
On your day of admission please check in with our friendly front desk staff at the time that has been advised in your Preadmission Guide. Please note the requested time is your admission time and is not your operation or procedure time. You have been asked to arrive at this time to allow for any necessary preoperative requirements.
While waiting for your procedure you will be able to sit with a family member or friend but we request you limit this to one person. If you require a carer with you they are welcome to stay and accompany you as long as prior arrangements have been made. Please advise hospital staff before your admission.
The majority of rooms at Mater Private Hospital Brisbane are private with ensuites, however there are also some shared rooms. Each bedside has a telephone, patient entertainment system MyMater Bedside, security safe and mini-fridge.
Please indicate your preferred room type on the personal details form of your Preadmission Guide. We will make every effort to accommodate your request. If we are unable to offer your preferred room type at the time of your admission, one may become available during your stay with us.
Your doctor, health insurer or the hospital cannot guarantee your preference however we will endeavour to ensure your room preferences are met wherever possible.
Our menu at Mater Private Hospital Redland has been carefully planned by an Accredited Practicing Dietitian to offer you a variety of nutritious meals. If you have been prescribed a therapeutic or specific hospital diet you will receive a special menu that has been modified to meet your particular dietary requirements. If you have any questions you can speak with your nursing staff or menu monitor who will visit you daily.
Mater has a patient representative available to you if you have any compliments or concerns regarding your care. If a patient feels that their concern has not been resolved appropriately, Mater’s patient representative can be of assistance.
The Mater Patient Charter addresses your rights and responsibilities. It outlines the process to follow if you, or a family member, wish to raise concerns about your care or immediate safety (PACE).