Update to visitor restrictions (25 September)

Following a number of days with no new cases and no recorded community transmission, the Chief Health Officer and Deputy Premier have advised that visitor restrictions have been eased in aged care homes and hospitals across Brisbane, Ipswich and Logan regions.

Mater will now allow up to two visitors for all patients across all hospital facilities (including Central and North Queensland). Screening requirements will remain in place for anyone entering any hospital facility. Records of all visitors will still be required to be kept and managed by door management staff and those on clinical wards.

Visitors may include children under the age of 16 however will exclude anyone who has:

  • visited a COVID-19 hotspot within the last 14 days
  • arrived from overseas within the last 14 days
  • come into contact with someone who is a known case of COVID-19
  • or is feeling unwell in any way.

With the relaxing of these restrictions in South East Queensland, we anticipate a potential influx of visitors over the coming days we would ask for your patience as you enter the facilities.

If you enter the hospital, you must practice the following hygiene precautions:

  • Wash your hands with soap and water or alcohol-based hand rubs as you enter the hospital.
  • Avoid contact with others including hugging, kissing, touching and shaking hands.
  • Cover your mouth and nose with a tissue or flexed elbow when coughing and sneezing. If you use a tissue, dispose of it immediately.
  • Practice social distancing by remaining 1.5 metres apart at all times and do not share food with the patient.

These visitor restrictions apply to all visitors. We acknowledge there may be special circumstances where additional support may be needed. If you think this is the case, please contact the Nurse Unit Manager of the ward caring for your loved one prior to visiting.

Changes to mask-wearing at Mater (25 September)

In line with updated guidelines from Queensland Health, surgical face masks will no longer be required to be worn by all patients, visitors and staff while within any of our hospitals. Please be advised that should you wish to wear a mask while within our hospitals, you will be provided with one upon entry. 

With these eased safety restrictions, it is important that all visitors practice thorough hand hygiene, maintain social distancing where possible and continue our general clinical safety practises to keep everyone safe.

View the latest Mater COVID-19 updates and FAQs.


Keep in touch with loved ones while they are in hospital

Wish someone well

At Mater, it’s our role to ensure you receive not only exceptional medical care and treatment, but also the emotional support while you are in hospital.

Our priority is your safety and providing you with adequate information so  you can make informed decisions about your care.  Treating every patient like you with the utmost dignity, our focus is on patient-centred care and empowering you to be actively involved in your healthcare journey.

There are a number of ways in which you can play an active role in your care and be supported as a Mater patient in South East Queensland.  These include:

Information for North Queensland patients is available by following this link.