Visitor restrictions

Visitor restrictions have been  lifted across all Mater Hospitals. Mater welcomes all visitors to our facilities including children under the age of 16, however we will exclude anyone who;

  • is unwell
  • has been diagnosed with COVID-19 or asked to quarantine
  • has returned from overseas in the last 14 days (excluding safe travel zone countries)
  • has had contact with a person with COVID-19 in the last 14 days
  • has visited a COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter)
  • has been tested for COVID-19 and are waiting to receive the results
  • has COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigu

Visitors should always:

  • wash their hands before entering and leaving the hospital
  • stay 1.5 metres away from others where possible
  • stay in the patient’s room, outside or in a specific area (avoiding communal spaces)
  • stay away when unwell
  • follow requests from the hospital to help keep staff and patients safe.

Please refer to our  hospital pages to view each hospital's visiting hours.

Please note health screening requirements remain in place for anyone entering any of our hospital facilities and records of all visitors are still required to be kept. 

To make the health screening and entry approval process quicker and more efficient for all patients and visitors , Mater has introduced a digital app across all buildings in the South Brisbane campus.

The COVID-19 Visitor Entry App allows you to digitally access and complete the screening questionnaire and gain approval for entry. If entry to a Mater hospital is approved, you may enter until 11.59 pm that same day.

The app is accessible by scanning a QR code via mobile phone which has been made available at hospital entrances along with clear instructions for use. Should you wish to gain approval for entry prior to your arrival at our South Brisbane campus, you can access the health screening questionnaire through the app via this link.

For any visitors without a smart mobile, a manual screening and sign in process will remain at each entry point. 

Mask wearing at Mater

The Chief Health Officer has confirmed that surgical face masks are no longer required to be worn when entering a hospital.

However, you are encouraged to wear a mask and wear it wherever you cannot socially distance. Masks will still need to be worn inside airports and on planes, as per Commonwealth directive.

Children under 12 do not need to wear a mask, nor those with a physical condition or illness that makes wearing one unsuitable.

We appreciate your support through these changes to keep our most vulnerable patients safe. 

COVID-19 Testing

If you are required to present for COVID-19 testing, you can find a list of  COVID-19 testing centres on the Queensland Government website. You can also attend the Mater Pathology COVID-19 testing centres at the following locations, if you have a GP referral form:

  • Mater Pathology Cleveland
    46 - 50 Middle Street
    10 am to 2 pm Monday to Friday, closed Saturday and Sunday
  • Mater Pathology Coorparoo
    Cnr Old Cleveland Road and French Street
    7 am to 5 pm Monday to Friday (closed 12.20 pm to 1 pm), 7 am to 11 am Saturday, closed Sunday
  • Mater Pathology Yamanto
    512-514 Warwick Road
    7 am to 5 pm Monday to Friday (closed 12.20 pm to 1 pm), 7.30 am to 11.30 am Saturday, Sunday closed.

Queensland restrictions

For the latest information on the Greater Brisbane restrictions, please visit the Queensland Government website for a list of frequently asked questions. For restrictions placed on the rest of Queensland (outside of Greater Brisbane), please visit this link.

Patients, families and visitors updates

Last updated 29 April 2021

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Medical community updates

Last updated 14 April 2021.

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Students updates

Last updated 15 April 2021.

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Pregnant women and families with newborns and babies updates

Last updated 1 April 2021.

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FAQs

Read our most frequently asked questions

Learn more

What is coronavirus?

Coronaviruses are a family of viruses that include the common cold along with more severe diseases such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS). Novel Coronavirus (COVID-19) is a new virus and was identified as the cause of a disease outbreak in China, that has now extended into a number of countries around the world. For more information  on COVID-19 you can access this patient flyer

Symptoms of COVID-19:

COVID-19 is a respiratory illness and if you’re sick your symptoms might include:

  • fever or history of fever
  • acute respitory infection symptoms (cough, shortness of breath, sore throat)
  • loss of smell
  • loss of taste
  • runny nose 
  • diarrhoea
  • nausea 
  • vomiting
  • fatigue.

When should I get tested?

If you’re feeling sick with any COVID-19 symptoms:

  • Get tested immediately by either seeing your local doctor or visiting your nearest Fever Clinic.

Testing is important to find as many cases in the community as quickly as possible.

If you make an appointment with your doctor, please call ahead so they can prepare for your visit and tell the staff what your symptoms are and your travel history (if any) or that you may have been in contact with a potential case.

Please stay home and isolate until you get the results and your symptoms resolve.

How can I protect myself and my family?

To protect yourself and others from infection it's important to practice good hand hygiene and always;

  • Clean your hands with soap and water or alcohol-based hand rubs.
  • Cover your mouth and nose with a tissue or flexed elbow when coughing and sneezing.
  • Avoid contact with anyone who is unwell—try to stay 1.5m away from anyone coughing or sneezing.
  • Avoid touching your face, nose and mouth.
  • Practice social distancing and avoid shaking hands, hugging and kissing.
  • Stay home if you are unwell.