Thank you for choosing Mater Hospital Springfield
Our dedicated team are here for your care and comfort during your stay.
Resources for your stay
Mater contact information
Mater Hospital Springfield reception (24 hours)
To be connected to patients or departments.
P: 07 3098 3900
Information Privacy Office
If you wish to have access to your medical record or have any concerns about your privacy or disclosure of information.
P: 07 3163 2666
Email our privacy office
Patient and Carer Escalation (PACE)
We value your safety above all else. We expect that your healthcare team can address any concerns or worries you may have about your care and immediate safety. Patients, families or carers have a right to further escalate their concerns and we encourage you to raise any concerns as early as possible. If you have serious or immediate concerns about your health, please follow the steps outlined below:
Step 1: Speak to your nurse or doctor, who will listen and respond to your concerns. If you are unsatisfied with the response and are still concerned, move to step 2.
Step 2: Ask to speak to the nursing team leader or Nurse Unit Manager. If you are unsatisfied with the response, and are still concerned, move to step 3.
Step 3: Activate a PACE
Dial 555 from your bedside phone or call 07 3163 8555.
Tell the operator “I am using PACE”, your name, ward, bed number and doctors name, if known. A senior member of staff will see you within 10 minutes.
* PACE is the equivalent to Ryan’s Rule as used by Queensland Health.
Consumer engagement
Mater has an engaged community of consumers who partner with us to provide valuable feedback. We would love for you to be a part of this community. Please email our team to find out more.