Mater Private Hospital Mackay
Facilities

You can find the Chapel on the ground floor near St Luke's High Dependency Unit of Mater Private Hospital Mackay, offering a quiet space for personal reflection at any time.

Additionally, Mater's Pastoral Care Practitioners are available to provide emotional and spiritual support by asking your nurse.

Patients, visitors and staff are welcome to join mass held Thursdays from 9.30am, or light a candle to offer prayers or remember a loved one.

Patients are encouraged to bring their own personal electronic devices to hospital, whether that’s a mobile phone, tablet or laptop. 

From any Wi-Fi enabled device, patients and their family can access a free Wi-Fi service while they are at hospital.

There is a florist inside the main entrance to our facility, across from the reception desk, with ready-made arrangements, small gifts, or the ability to have custom bunches made to order. 

Effective communication between patients and staff is important. Interpreter services are available and can be organised by the nurse caring for you.

Our cafeteria is located on the ground floor and is available 7 am until 6.30 pm for main meals at breakfast, lunch and dinner and lighter refreshments such as coffee, tea, snacks and sandwiches also available throughout the day.

Adjacent to the hospital, Mater offers affordable accommodation for patients or loved ones travelling from out of town for procedures. 

For information on patient accommodation availability and bookings, please contact our friendly admission team on 07 4965 5666.

Medications for inpatients of Mater Private Hospital Mackay are supplied by our on-site pharmacy. The hospital’s pharmacy service provider has two locations—one on level 1 of Mater Private Hospital Mackay, and the second located across the road from the hospital. They provide prescription dispensing and supply of other medicines.

To ensure your medications are managed safely while in hospital, a Mater pharmacist is available to review medications that you have been taking at home. Please ensure that you have all your medications with you in their original containers and any current prescriptions. Or, if you take many regular medications, please request a medication list from your local pharmacy and bring this too.

During your stay your specialist doctor may ask you to stop taking your regular medications or prescribe additional medication as part of your treatment plan. For this reason, medications that have been put into a dosette box or Webster pack cannot be used while you are in hospital. New supplies are required to ensure your safety.

The pharmacist will dispense new medications prescribed to you during your stay, and ensure you are supplied with the required medications on discharge. Charges for medications dispensed during your admission and on discharge that are not covered by your health fund will be billed to you and are payable on discharge from the hospital.

Complementing the hospital’s facilities is Queensland X-Ray offering a range of services including X-Rays, OPG, Fluoroscopy, CAT Scans, Mammography, MRI, Nuclear Medicine, Echocardiography and Ultrasound examinations.

Mater Private Hospital Mackay is a teaching facility and doctors and nurses in training could be present. Your doctor/nurse will introduce any students to you. Please let us know if you would prefer not to have students present in your care. Asking to be seen alone will not affect your care.