Thank you for choosing Mater Private Hospital Mackay
Our dedicated team are here for your care and comfort during your stay.
Resources for your stay
Mackay contact information
Mackay Switchboard (24 hours)
To be connected to patients or departments.
P: 07 3163 2666
Preadmission Clinic
Monday to Friday 6 am - 8 pm (excluding public holidays)
Experienced nurses are available to book preadmission appointments as necessary or discuss concerns and answer questions about your stay.
P: 07 4965 5864
Financial account enquiries
Monday to Friday 6 am - 8 pm (excluding public holidays)
Our friendly, professional staff can assist with questions relating to your hospital account or finance.
P: 07 4965 5666
Patient representative
Patients or family members who wish to voice complaints or provide valuable feedback about our service may speak to the Nurse Unit Manager of the clinical area. Or you can complete one of our feedback forms.
Information and privacy
If you wish to have access to your medical record, or have any concerns about your privacy or disclosure of information. Please discuss with the Nurse Unit Manager of your clinical area or click the button below to email your feedback through.
Pastoral Care
Monday to Friday 8.30 am - 4 pm (excluding public holidays)
A Pastoral Care Practitioner may visit you during your stay in hospital or you can also request a visit by asking your nurse or phone.
P: 07 4965 5809
REACH out for help
We value your safety above all else. We expect that your healthcare team can address any concerns or worries you may have about your care and immediate safety. Patients, families or carers have a right to further escalate their concerns and we encourage you to raise any concerns as early as possible. If you have serious or immediate concerns about your health, please follow the steps outlined below:
Recognise: You may recognise a worrying change in your condition, or in the person you care for.
Engage: Talk with the nurse or doctor, tell them your concerns.
Act: Ask the nurse in charge for a clinical review. This should occur within 30 minutes.
Call: If you are still worried call REACH. You can use your bedside phone or ask for a ward phone.
Help: Call REACH on extension 5000. Help is on its way.
P: 07 4965 5000
REACH is the equivalent to Ryan’s Rule as used by Queensland Health.
Consumer engagement
Mater has an engaged community of consumers who partner with us to provide valuable feedback. We would love for you to be a part of this community.
