Exceptional standards of care. Every time.

Later this year, Mater Health will be assessed under the latest National Safety and Quality Health Service Standards. These National Standards are designed to maintain and improve the quality of care that healthcare organisations like Mater provide. This year’s assessment process will be different for Mater in two important ways.

Firstly, this will be the first time that Mater Health is assessed as a unified group across Queensland.

Secondly, this will be the first time that Mater is assessed under the revised National Standards introduced in 2017, which ensure a greater focus on mental health, cognitive impairment, health literacy, end-of-life care, and Aboriginal and Torres Strait Islander health.

The National Standards cover:

It is important that all medical professionals understand how the National Standards affect their work. Compliance with the National Standards underpins Mater’s goal of delivering exceptional standards of care, every time.

Australian Council on Healthcare Standards (ACHS) assessors are set to visit all Mater sites on the following dates:

  • South East Queensland–2 to 6 August
  • North Queensland–24 to 27 August
  • Central Queensland–30 August to 3 September.

Mater is committed to working with our partners, our community, and our healthcare specialists to ensure we surpass the National Standards and continue to deliver a world class health service for our patients across all stages of their healthcare journey.

If you have any urgent questions regarding National Standards, please don’t hesitate to contact Director of Clinical Governance Dr Christine Foley at Chris.Foley@mater.org.au.

You can view the full National Safety and Quality Health Service Standards here.


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