In an emergency, always call 000 first
Why choose Mater Emergency?
Less wait time
Exceptional care with or without private health
Faster access to diagnostic services and specialists
Walk-ins welcome - no appointment or referral needed
Adults and children welcome
Fees apply (see our FAQs)
Mater has two emergency departments in South Brisbane (open 24 hours/ 7 days) - the public emergency department on Raymond Terrace and private emergency department at Mater Private Hospital Brisbane on Vulture Street.
Mater also has an Emergency Department in Townsville (open 7am - 10pm/ 7 days) and Emergency Care Centres in Rockhampton and Mackay (open 8am - 10pm/7 days).
Exceptional emergency care - fast
If you have a sudden accident, illness, injury or pain, Mater Emergency is here when you need us most, 365 days a year.
Mater Private Hospitals provide a fee-for-service emergency department run by experienced emergency trained doctors and nurses.
With short wait times, access to specialists and a comprehensive range of services onsite, you can be sure you’ll receive the very best care.
95% of patients receive treatment within 30 minutes.
Come directly to emergency, be referred by your GP, or call 000 and ask the ambulance to take you to Mater Private Emergency.
The services we offer complement, but do not replace, the care provided by your General Practitioner (GP) or specialists.
What to expect
When you arrive
On arrival you will be greeted by one of our reception staff who will arrange for an experienced registered nurse to attend to your care based on the order of clinical emergency (triage).
Please ensure you inform them of any allergies, past health problems or current medications taken that may help us with your care.
Our fees
All patients are welcome at Mater Private Emergency. Whether you have private health insurance, WorkCover, Veteran’s Affairs, or have no health insurance, you can be assessed and treated.
All patients are welcome at Mater Private Emergency. Whether you have private health insurance, WorkCover, Veteran’s Affairs, or have no health insurance, you can be assessed and treated.
Fees you will be required to pay:
- Upfront facility fee: charged by the hospital for the delivery of an emergency service (This is an out-of-pocket fee not claimable from Medicare or private health funds)
- Doctor’s fee: charged separately for your medical consultation (Your doctor will bill Medicare for this fee, so you have no gap fee or out-of-pocket cost to pay)
Additional fees you may be charged:
- Radiology (if you need x-rays, MRI, CT scan) or Pathology (if you need blood tests) – these would be invoiced to you separately by external providers
- Medication, consumables, and medical aides such as crutches – these will be charged as needed, and at cost price.
Please note: Your private health insurance typically covers costs once you are admitted to hospital. Emergency department visits without a hospital admission are not covered by private health insurance.
There will be no fee charged for patients returning to the Emergency Department with the same condition, within a 3-day period.
Frequently Asked Questions
Who can visit Mater Emergency?
Anyone can visit Mater Private Hospital Emergency:
- Adults and children
- Department of Veterans’ Affairs patients
- Workers Compensation cover patients
- Overseas visitors
Do I need to call before arriving at Mater Emergency?
No. We will assess your care needs on arrival, and according to the urgency of your condition we will ensure you are attended to quickly.
Will my GP know about my visit to Mater Emergency?
You will be provided with a discharge letter from Mater Emergency or from the hospital upon discharge. Emergency specialists will liaise directly with your GP if required.
Do you treat children?
Our Emergency team is trained to look after paediatric patients. However, if they require hospital admission they may require specialty care elsewhere and we would arrange an appropriate method of transfer if this is required.
Emergency centres
Select the emergency care centre below to view more information.
