Thank you for choosing Mater Private Hospital Townsville
Our dedicated team are here for your care and comfort during your stay.
Resources for your stay
Townsville contact information
Townsville Switchboard (24 hours)
To be connected to patients or departments.
P: 07 3163 2666
Patient Services Department
For information on patient registration, eligibility and hospital charges at Mater Private Hospital Townsville.
P: 07 4727 4444
Patient account enquiries
Monday to Friday 8 am - 4 pm (excluding public holidays)
Our friendly, professional staff can assist with questions relating to your hospital account or finance.
P: 07 4727 4128
Patient representative
Patients or family members who wish to voice complaints or provide valuable feedback about our service may speak to the Nurse Unit Manager of the clinical area. Or you can complete one of our feedback forms.
Information and privacy
If you wish to have access to your medical record, or have any concerns about your privacy or disclosure of information. Please discuss with the Nurse Unit Manager of your clinical area, phone, or click the button below to email your feedback through.
P: 07 4727 4337
Consumer engagement
Mater has an engaged community of consumers who partner with us to provide valuable feedback. We would love for you to be a part of this community. Please email to find out more.
MATER for patient safety
My
Access
To
Early
Response
We value your safety above all else. We expect that your healthcare team can address any concerns or worries you may have about your care and immediate safety. Patients, families or carers have a right to further escalate their concerns and we encourage you to raise any concerns as early as possible. If you have serious or immediate concerns about your health, please follow these three easy steps:
Talk to your nurse, midwife or doctor regarding your concerns.
If you are still concerned, ask to speak to the nurse or midwife in charge of the shift.
If you are still concerned, please phone 07 4727 4562 and advise you are using My Access To Early Response. The hospital coordinator (available 24 hours) will review and assist.
Please provide the nurse, midwife or doctor with the patient's name, the reason for the call, and the ward or room number (if known).
MATER is the equivalent to Ryan’s Rule as used by Queensland Health.
