Thank you for choosing Mater Private Hospital Redland
Our dedicated team are here for your care and comfort during your stay.
Resources for your stay
Redland contact information
Mater Switchboard (24 hours)
To be connected to patients or departments.
P: 07 3163 2666
Mater Private Hospital Redland
If you require assistance with completing your admission forms, or have any questions about your hospital stay please call the main reception and our friendly staff will assist you.
P: 07 3163 7444
Financial account enquiries
Monday to Friday 9 am - 5.30 pm (excluding public holidays)
Our friendly, professional staff can assist with questions relating to your hospital account or finance.
P: 07 3163 1016
Patient representative
Patients or family members who wish to voice complaints or provide valuable feedback about our service may speak to the Nurse Unit Manager of the clinical area. Or you can complete one of our feedback forms.
P: 07 3163 8303
Information and privacy
If you wish to have access to your medical record, or have any concerns about your privacy or disclosure of information. Please discuss with the Nurse Unit Manager of your clinical area or click the button below to email your feedback through.
P: 3163 2666
Patient and Carer Escalation (PACE)
We value your safety above all else. We expect that your healthcare team can address any concerns or worries you may have about your care and immediate safety. Patients, families or carers have a right to further escalate their concerns and we encourage you to raise any concerns as early as possible. If you have serious or immediate concerns about your health, please follow the steps outlined below:
Step 1: Speak to your nurse or doctor, who will listen and respond to your concerns. If you are unsatisfied with the response and are still concerned, move to step 2.
Step 2: Ask to speak to the nursing team leader or Nurse Unit Manager. If you are unsatisfied with the response, and are still concerned, move to step 3.
Step 3: Activate a PACE. Dial 555 from your bedside phone or call 07 3163 8555. Tell the operator “I am using PACE”, your name, ward, bed number and doctors name, if known.
A senior member of staff will see you within 10 minutes.
PACE is the equivalent to Ryan’s Rule as used by Queensland Health.
Consumer engagement
Mater has an engaged community of consumers who partner with us to provide valuable feedback. We would love for you to be a part of this community.
