ATM

An ATM is located on Level 1 opposite the café in the front reception. The machine accepts all cards; however, a fee may be charged by your bank.

Café

There is a café located in the main foyer of the hospital, available Monday to Friday, offering a range of snacks, meals and hot and cold beverages for patients, visitors and staff.

There is also a cafeteria located on the ground floor and is available 7 am until 6.30 pm for main meals at breakfast, lunch and dinner and lighter refreshments such as coffee, tea, snacks and sandwiches are also available throughout the day.

Chapel and Pastoral Care Services

A chapel is available at Mater Private Hospital Mackay for all people to access for their own quiet time and reflection. Our pastoral care team is for you holistically, which includes your physical, emotional, social and spiritual wellbeing, including:

  • assessing the spiritual needs of our patients, residents and clients
  • providing emotional support to relatives and friends, as well as to our patients, residents and clients
  • ensuring religious needs are met
  • raising awareness of the cultural needs of those in our care; and
  • providing a listening ear and a supportive, reassuring presence, especially for people experiencing illness, the challenges of ageing, and transitions in life.

Pastoral care at Mater supports the entire clinical team in providing holistic care for you, your family and carers. A pastoral care practitioner will seek to visit you during your stay in hospital. You may also request a visit by asking a member of your healthcare team. Pastoral care is offered with sensitivity to your needs and wishes.

Electronic devices

Patients are encouraged to bring their own personal electronic devices to hospital, whether that’s a mobile phone, tablet or laptop.  From any Wi-Fi enabled device, patients and their family can access a free Wi-Fi service while they are at hospital.

Florist

There is a florist located at Mater Private Hospital Mackay, available for visitors of patients in the hospital.

Interpreter Service

Effective communication between patients and staff is important. Interpreter services are available and can be organised by the nurse caring for you.

Pathology

A pathology service is provided for hospital inpatients. If your doctor requests pathology tests, the nursing staff will arrange for a member of the pathology service to visit you in your room.

Pharmacy

Medications for inpatients of  Mater Private Hospital Mackay are supplied by the pharmacy. The hospital’s pharmacy service provider has two locations—one on level 1 of Mater Private Hospital Mackay, and the second located across the road from the hospital. They provide prescription dispensing, supply of other medicines and other pharmacy items including gifts.

To ensure your medications are managed safely while in hospital, a Mater pharmacist is available to review medications that you have been taking at home. Please ensure that you have all your medications with you in their original containers and any current prescriptions. Or, if you take many regular medications, please request a medication list from your local pharmacy and bring this too.

During your stay your specialist doctor may ask you to stop taking your regular medications or prescribe additional medication as part of your treatment plan. For this reason, medications that have been put into a dosette box or Webster pack cannot be used while you are in hospital. New supplies are required to ensure your safety.

The pharmacist will dispense new medications prescribed to you during your stay, and ensure you are supplied with the required medications on discharge. Charges for medications dispensed during your admission and on discharge that are not covered by your health fund will be billed to you and are payable on discharge from the hospital.

Radiology

Complementing the hospital’s facilities is Queensland X-Ray offering a range of procedures including X-Rays, OPG, Fluoroscopy, CAT Scans, Mammography, MRI, Nuclear Medicine, Echocardiography and Ultrasound examinations.

Students

Mater Private Hospital Mackay is a teaching facility and doctors and nurses in training could be present. Your doctor/nurse will introduce any students to you. Please let us know if you would prefer not to have students present in your care. Asking to be seen alone will not affect your care.