Thank you for choosing Mater Mothers' Private Rockhampton
Our dedicated team are here for your care and comfort during your stay.
Resources for your stay
Rockhampton contact information
Rockhampton Switchboard (24 hours)
To be connected to patients or departments.
P: 07 3163 2666
Preadmission Clinic
Monday, Tuesday and Thursday, 8 am - 6.30 pm (excluding public holidays)
Experienced nurses are available to book preadmission appointments as necessary or discuss concerns and answer questions about your stay.
P: 07 4931 3464
Financial account enquiries
Our friendly, professional staff can assist with questions relating to your hospital account or finance.
P: 07 4931 3454
Patient representative
Patients or family members who wish to voice complaints or provide valuable feedback about our service may speak to the Nurse Unit Manager of the clinical area. You are also able to phone the number provided or email at the link below.
P: 4931 3486
Information and privacy
If you wish to have access to your medical record, or have any concerns about your privacy or disclosure of information. Please discuss with the Nurse Unit Manager of your clinical area or click the button below to email your feedback through.
P: 4931 3445
Interpreter services
Effective communication between patients and staff is important. Interpreter services are available and can be organised by the nurse caring for you.
REACH out for help
We value your safety above all else. We expect that your healthcare team can address any concerns or worries you may have about your care and immediate safety. Patients, families or carers have a right to further escalate their concerns and we encourage you to raise any concerns as early as possible. If you have serious or immediate concerns about your health, please follow the steps outlined below:
Recognise: You may recognise a worrying change in your condition, or in the person you care for.
Engage: Talk with the nurse or doctor, tell them your concerns.
Act: Ask the nurse in charge for a clinical review. This should occur within 30 minutes.
Call: If you are still worried call REACH. You can use your bedside phone or ask for a ward phone.
Help: Call REACH on 13636. Help is on its way.
REACH is the equivalent to Ryan’s Rule as used by Queensland Health.
Consumer engagement
Mater has an engaged community of consumers who partner with us to provide valuable feedback. We would love for you to be a part of this community.
Visiting hours
Having a baby is an incredibly exciting time, so it’s no surprise that your family and friends will want to share in the enjoyment too. Please take note of the information below to ensure you and your newborn get the rest that you need.
What are the vising hours at Mater Mothers’ Private Rockhampton?
The hospital visiting hours are 10 am to 1 pm, and 3 pm to 8 pm. We encourage all mothers to have a quiet, rest time between 1 pm and 3 pm. Visitors will be not be permitted during this time, except for your partner.
Can I have visitors at other times?
Visitors are welcome at Mater Mothers’ Private Rockhampton? during visiting hours only.
It is important that all other visitors understand the times that they can visit, and that they must leave at the end of the visiting time. If visitors stay longer than the stated visiting hours, they will be asked to leave.
Please respect other patients and staff by limiting noise and the number of visitors, to ensure everyone’s comfort and safety on the ward.
Can my partner or other children stay overnight?
Your partner or support person is welcome to stay with you in the days after the birth of your baby. Each private room has a day-bed for partners with bedding provided. We do ask for safety reasons your partner only sleep on the day-bed. For health and safety reasons siblings are not permitted to stay overnight in the hospital.
Can my partner have a meal with me?
Yes, your partner may have meals with you. These are available at an additional charge through our room service menu. Other food and drinks can be purchased from the cafés or vending machines located throughout the South Brisbane campus.
Can my partner use a mobile phone?
Mobile phones may be used in your room or in the foyer near the lifts. However, we ask that mobile phones are not used in the corridors, as this may be disruptive to other women.
