For visitors

Visiting a patient at Mater

At Mater we recognise the importance of family and friends being able to visit our patients during their stay to support the health and wellbeing of our patients.

In a time of vulnerability or sickness, we know a visit from a friend or family member can be just what is needed, bringing emotional support, care and healing.

For family members, visits can not only provide patients with a familiar face of comfort during their time of need, but also play an important role in keeping up to date with your loved one’s condition by working in partnership with their healthcare team to ensure the needs of patient is met.

Across our South East Queensland hospitals, visitors are welcome between 8am and 8 pm daily, with a recommended rest period for all patients between 1 pm and 3 pm to ensure patients have adequate sleep and recovery.

For information on visiting a patient in one of our Central and North Queensland facilities, please see the individual hospital pages.

When visiting a patient in hospital, we do ask that you keep noise to a minimum as a courtesy to our other patients and that children under 16 are always accompanied by an adult.

Visitor entry 

Queensland Health has advised that visitors are now permitted to enter hospitals regardless of their vaccination status and are no longer required to check in. Please review our COVID-19 Update page for the latest information.

However, some restrictions remain for visitors who have returned from overseas or are a close contact. They are unable to visit a hospital for seven days unless in exceptional circumstances and then must meet the following criteria:

• test negative for COVID-19 symptoms within 24 hours prior to entering the hospital
• have no COVID-19 symptoms
• advise the hospital they are a close contact and comply with any specific requirements in place at the facility
• wear a mask and follow all PPE or protective measures required by the hospital.

Visitors are not permitted to enter Mater Hospital if they are COVID-19 positive.

Visitors are also not permitted to enter our hospitals if they have:

• recently had COVID-19 and have not completed a seven-day post-isolation period (ie.14 days have passed since they first tested positive)
• have recently had a COVID-19 test and are waiting to receive the results.

To apply for an exemption, please click here.