Update to visitor restrictions (25 September)

Following a number of days with no new cases and no recorded community transmission, the Chief Health Officer and Deputy Premier have advised that visitor restrictions have been eased in aged care homes and hospitals across Brisbane, Ipswich and Logan regions.

Mater will now allow up to two visitors for all patients across all hospital facilities (including Central and North Queensland). Screening requirements will remain in place for anyone entering any hospital facility. Records of all visitors will still be required to be kept and managed by door management staff and those on clinical wards.

Visitors may include children under the age of 16 however will exclude anyone who has:

  • visited a COVID-19 hotspot within the last 14 days
  • arrived from overseas within the last 14 days
  • come into contact with someone who is a known case of COVID-19
  • or is feeling unwell in any way.

With the relaxing of these restrictions in South East Queensland, we anticipate a potential influx of visitors over the coming days we would ask for your patience as you enter the facilities.

Changes to mask-wearing at Mater (25 September)

In line with updated guidelines from Queensland Health, surgical face masks will no longer be required to be worn by all patients, visitors and staff whilst within any of our hospitals. Please be advised that should you wish to wear a mask while within our hospitals, you will be provided with one upon entry. 

With these eased safety restrictions, it is important that all visitors practice thorough hand hygiene, maintain social distancing where possible and continue our general clinical safety practises to keep everyone safe.

View the latest Mater COVID-19 updates and FAQs.


General information for your visit

Visitors are encouraged to telephone the patient to schedule a time for a visit. Patients participate in a rest period every day, and visitors are not permitted to visit the wards during this time. All telephone calls are diverted to staff during this time.

Here is a guide for all visitors to abide by when they visit a patient at Mater:

  • Please phone ahead to ensure it’s a convenient time to visit
  •  Do not visit the patients if you are unwell—experiencing symptoms or have been diagnosed with a sickness
  • Use the sanitising gel at the dispensers located at each hospital before and entering the patient’s room
  • Do not visit during rest periods
  • Keep noise to a minimum
  • Be respectful of the privacy of other patients

Visiting hours

For visiting details find our more here: