In response to the COVID-19 pandemic and to ensure the safety of patients, staff and the community, all Mater hospitals will apply the following restrictions for visitors for the immediate short term:

  • Maternity services will permit only partners in general maternity wards
  • Maternity services will permit only immediate family into intensive care and critical care units, and will limit number of visitors at a time for infant, staff and patient safety
  • General wards will permit only immediate family and only during visiting hours

In addition to these measures, Mater staff will intervene where they feel that visitor numbers or access is increasing risk to patients and/or staff. As always, Mater staff will aim to be sensitive to cultural and emotional needs during this time but must prioritise safety.

We ask that the community is mindful of the changes outlined above in the context of patient and staff safety. Mater will aim to resume normal visiting arrangements as soon as possible.

General information for your visit

Visitors are encouraged to telephone the patient to schedule a time for a visit. Patients participate in a rest period every day, and visitors are not permitted to visit the wards during this time. All telephone calls are diverted to staff during this time.

Here is a guide for all visitors to abide by when they visit a patient at Mater:

  • Please phone ahead to ensure it’s a convenient time to visit
  •  Do not visit the patients if you are unwell—experiencing symptoms or have been diagnosed with a sickness
  • Use the sanitising gel at the dispensers located at each hospital before and entering the patient’s room
  • Do not visit during rest periods
  • Keep noise to a minimum
  • Be respectful of the privacy of other patients

Visiting hours

For visiting details find our more here:

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